Rattan Outdoor Armchair with Soft Cushion

Enjoy free shipping across the continental U.S. Exclusions include Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands. We do not ship to P.O. Boxes, so please provide a valid street address at checkout.

Orders are typically processed and dispatched within 48 hours of payment. After shipment, most orders arrive within 5–7 business days through reliable carriers such as FedEx, UPS, or USPS.

From checkout to delivery, we’re committed to making your shopping experience simple, dependable, and hassle-free.

Enjoy a 90-day return period, giving you 90 days from the date your order is delivered to request a return.

Returned items must be unused, unassembled, and in their original condition, with all original packaging, accessories, hardware, and parts included. Items must be in a condition suitable for resale.

For returns not related to product quality, including a change of mind, incorrect size selection, or the item not fitting your space, return shipping costs are the customer’s responsibility. A $10 restocking fee may also be deducted from your refund.

For items that arrive damaged, defective, or incorrect, please contact us within 14 days of delivery with your order details and photos. We’ll provide an appropriate solution, which may include replacement parts, a replacement item, an exchange, or a refund, with no return shipping cost to you.

To request a return, please contact our customer service team with your order number, product SKU, reason for return, and photos of the item. Please wait for return approval from Pellebant before sending any product back.

We guarantee that your product is free from defects in materials and workmanship for 1 year from the date of purchase.

If a manufacturing defect occurs, Pellebant will provide an appropriate solution, including replacement parts, product replacement, or other assistance based on the specific situation.

To request warranty service, please provide clear photos of the issue, your order number, and product SKU. In most cases, defective items do not need to be returned unless otherwise requested.

This warranty does not cover normal wear and tear, damage caused by improper use, misuse, neglect, accidents, pets, or improper installation, storage, or maintenance. We are committed to providing high-quality products and reliable customer support for a worry-free shopping experience.