1-Year Returns, Exchanges & Warranty
We provide a full 1-year after-sales guarantee for all products. During this period, if your item encounters any quality-related issues or fails to function properly, we offer return, exchange, or warranty support to ensure a worry-free shopping experience.
If a return is required due to our mistake—such as receiving the wrong item or a defective product—we will cover the return shipping cost within the U.S. Most new and unopened items are also eligible for returns or exchanges within one year according to our policy.
Fast Processing
Once we receive and inspect your returned item, your refund or exchange will be processed as quickly as possible to ensure a smooth and efficient experience.
Shipping
Enjoy free shipping within the U.S. with no minimum weight or quantity required. We also ship to select international regions, which can be viewed during checkout.
Contact Customer Service
To initiate a return, exchange, or warranty request, please contact our customer service team directly. We will guide you through the entire process. Please do not send returns to the address on your package, as this may delay processing. You can reach us at sale@pellebant.com.
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